Frequently Asked Questions
Everything you need to know about TrackrNG, reporting community issues, verification, and civic accountability.
Showing all 23 questions
TrackrNG is an independent civic-tech platform designed to empower everyday Nigerians to report, track, and advocate for the resolution of public infrastructure and social issues affecting their communities at the Ward, Local Government Area (LGA), and State levels.
Citizens submit verified reports with photo evidence and location details. Other community members can endorse issues with "Affects Me Too" or "Support", amplify them using hashtags, and celebrate fixes with before-and-after proof.
Citizens submit verified reports with photo evidence and location details. Other community members can endorse issues with "Affects Me Too" or "Support", amplify them using hashtags, and celebrate fixes with before-and-after proof.
No. TrackrNG is completely non-partisan and independent. We are not run by, funded by, or affiliated with any political party, candidate, or government administration.
Our sole mission is to provide transparent data and a collective voice for citizens to drive accountability, civic consciousness, and community development across all 36 States and the FCT.
Our sole mission is to provide transparent data and a collective voice for citizens to drive accountability, civic consciousness, and community development across all 36 States and the FCT.
Yes, 100% free. Creating an account, submitting reports, voting "Affects Me Too", supporting issues, commenting, tracking progress, suggesting corrections, and submitting resolutions will always remain completely free for all Nigerian citizens and community organizations.
No. TrackrNG is not a contractor or public utility provider. We act as a digital bridge between citizens and duty-bearers.
By aggregating verifiable evidence, measuring real community impact, and providing public visibility to media, civil society organizations (CSOs), and government agencies, we demand action from the authorities responsible for fixing them.
By aggregating verifiable evidence, measuring real community impact, and providing public visibility to media, civil society organizations (CSOs), and government agencies, we demand action from the authorities responsible for fixing them.
Reporting an issue is straightforward and takes less than two minutes:
1. Log in to your account and click the "Report Issue" button.
2. Enter a clear, descriptive title explaining the exact problem (e.g., "Collapsed Culvert Flooding Access Road in Lekki Phase 1").
3. Choose the appropriate category (Roads, Electricity, Water, Drainage, Education, Healthcare, etc.).
4. Select the State, LGA, and specific Ward. Add the street name and nearest landmark.
5. Upload clear, original photos taken at the scene.
6. Provide an objective description of the issue and its impact on residents.
7. Add relevant hashtags (e.g., #FixOurRoads, #LekkiDrainage) and submit.
1. Log in to your account and click the "Report Issue" button.
2. Enter a clear, descriptive title explaining the exact problem (e.g., "Collapsed Culvert Flooding Access Road in Lekki Phase 1").
3. Choose the appropriate category (Roads, Electricity, Water, Drainage, Education, Healthcare, etc.).
4. Select the State, LGA, and specific Ward. Add the street name and nearest landmark.
5. Upload clear, original photos taken at the scene.
6. Provide an objective description of the issue and its impact on residents.
7. Add relevant hashtags (e.g., #FixOurRoads, #LekkiDrainage) and submit.
You can report public infrastructure breakdowns and civic hazards, including:
• Roads & Bridges (potholes, collapsed bridges, erosion, missing manhole covers)
• Electricity & Power (blown transformers, fallen poles, exposed live cables, prolonged blackouts)
• Water Supply & Sanitation (dry public taps, broken water mains, contaminated sources)
• Drainage & Flood Control (blocked canals, flooded access roads, open gutters)
• Waste & Environment (illegal dump sites, overflowing refuse, hazardous pollution)
• Primary Healthcare (dilapidated health centers, missing drugs, non-functional clinics)
• Public Education (collapsed classroom roofs, lack of desks, broken school fences)
• Public Safety & Consumer Scams (dark unlit streets, systemic crypto scams, Ponzi schemes, predatory loan apps, or fraud syndicates exploiting communities)
• Roads & Bridges (potholes, collapsed bridges, erosion, missing manhole covers)
• Electricity & Power (blown transformers, fallen poles, exposed live cables, prolonged blackouts)
• Water Supply & Sanitation (dry public taps, broken water mains, contaminated sources)
• Drainage & Flood Control (blocked canals, flooded access roads, open gutters)
• Waste & Environment (illegal dump sites, overflowing refuse, hazardous pollution)
• Primary Healthcare (dilapidated health centers, missing drugs, non-functional clinics)
• Public Education (collapsed classroom roofs, lack of desks, broken school fences)
• Public Safety & Consumer Scams (dark unlit streets, systemic crypto scams, Ponzi schemes, predatory loan apps, or fraud syndicates exploiting communities)
TrackrNG is strictly for public civic and community matters. The following are strictly prohibited:
• Private civil disputes (landlord-tenant squabbles, interpersonal quarrels, isolated online marketplace buyer-seller disputes)
• Personal attacks, defamation, or character assassination against individuals
• Partisan campaign material or political propaganda
• Unsubstantiated rumors, gossip, or conspiracy theories
• Doxxing (publishing private phone numbers, home addresses, or private photos)
• Hate speech, ethnic bigotry, religious incitement, or obscene media
• Private civil disputes (landlord-tenant squabbles, interpersonal quarrels, isolated online marketplace buyer-seller disputes)
• Personal attacks, defamation, or character assassination against individuals
• Partisan campaign material or political propaganda
• Unsubstantiated rumors, gossip, or conspiracy theories
• Doxxing (publishing private phone numbers, home addresses, or private photos)
• Hate speech, ethnic bigotry, religious incitement, or obscene media
Every Local Government Area in Nigeria is divided into electoral Wards (typically 10 to 15 per LGA). When creating a report, selecting your State and LGA displays all associated Wards.
If you are uncertain of the precise ward name, choose the one covering your neighborhood or polling unit, and ensure you include the exact street name and nearest landmark in your description. Other residents and moderators can also use the "Suggest a Correction" tool to refine the Ward later.
If you are uncertain of the precise ward name, choose the one covering your neighborhood or polling unit, and ensure you include the exact street name and nearest landmark in your description. Other residents and moderators can also use the "Suggest a Correction" tool to refine the Ward later.
Authentic visual evidence gives your report credibility:
• Wide shots: Capture the surrounding environment so viewers and authorities can identify the exact location.
• Detail shots: Take clear, focused pictures showing the exact defect or hazard (e.g., depth of a pothole, exposed cables).
• Originality: Only upload original photos taken at the location. Do not upload downloaded internet images, stock photography, or memes.
• Wide shots: Capture the surrounding environment so viewers and authorities can identify the exact location.
• Detail shots: Take clear, focused pictures showing the exact defect or hazard (e.g., depth of a pothole, exposed cables).
• Originality: Only upload original photos taken at the location. Do not upload downloaded internet images, stock photography, or memes.
When you submit a report, it is immediately published with a "Pending Moderation" status so other citizens can view and support it right away.
Our moderation team reviews every submission within 24 hours to ensure photos are authentic, the description complies with our guidelines, and the location is properly categorized. Once verified, the status badge updates to "Verified".
Our moderation team reviews every submission within 24 hours to ensure photos are authentic, the description complies with our guidelines, and the location is properly categorized. Once verified, the status badge updates to "Verified".
Issues on TrackrNG progress through several clear stages:
• Pending Moderation: Recently posted and awaiting review by the moderation team.
• Verified: Confirmed as a legitimate, authentic public issue meeting our community standards.
• In Progress: Relevant authorities, contractors, or community initiatives have acknowledged the problem and started remedial work.
• Resolved: The issue has been fixed, verified by before-and-after photographic evidence from the community.
• Rejected: The report violates community guidelines, contains false information, or concerns a private dispute.
• Pending Moderation: Recently posted and awaiting review by the moderation team.
• Verified: Confirmed as a legitimate, authentic public issue meeting our community standards.
• In Progress: Relevant authorities, contractors, or community initiatives have acknowledged the problem and started remedial work.
• Resolved: The issue has been fixed, verified by before-and-after photographic evidence from the community.
• Rejected: The report violates community guidelines, contains false information, or concerns a private dispute.
We distinguish between direct local impact and general solidarity:
• "Affects Me Too": For residents, workers, commuters, or students who directly live in or navigate through the affected area. This metric shows government agencies exactly how many local lives are disrupted.
• "Support": For any citizen anywhere across Nigeria (or abroad) who cares about the issue and wants to give it visibility and priority.
• "Affects Me Too": For residents, workers, commuters, or students who directly live in or navigate through the affected area. This metric shows government agencies exactly how many local lives are disrupted.
• "Support": For any citizen anywhere across Nigeria (or abroad) who cares about the issue and wants to give it visibility and priority.
If you spot an error on an existing report, such as a misspelled street name, an incorrect LGA or Ward, or a wrong category, click "Suggest a Correction" on the issue detail page.
Enter the correct information along with a short reason. Moderators review community suggestions and update the issue record to maintain data accuracy.
Enter the correct information along with a short reason. Moderators review community suggestions and update the issue record to maintain data accuracy.
Yes! When an issue in your community has been repaired (whether by government intervention, community self-help, or a utility provider), any registered user can click "Propose Resolution".
You must upload clear "after" photos of the finished work and provide a brief description. Once verified by community upvotes or platform moderators, the issue is celebrated platform-wide as "Resolved".
You must upload clear "after" photos of the finished work and provide a brief description. Once verified by community upvotes or platform moderators, the issue is celebrated platform-wide as "Resolved".
Hashtags let you group and discover related issues across different wards and states (e.g., #FixOurRoads, #LekkiFlooding, #CleanWaterEnugu).
You can attach hashtags to your reports, search by hashtag in the search bar, or explore trending tags on the dedicated Hashtags page.
You can attach hashtags to your reports, search by hashtag in the search bar, or explore trending tags on the dedicated Hashtags page.
If you see any report or comment that contains false information, hate speech, offensive content, or harassment, click the "Flag abuse" button on that item.
Select the reason for your report and submit. Our moderation team reviews flagged content and removes offending material or suspends violating accounts.
Select the reason for your report and submit. Our moderation team reviews flagged content and removes offending material or suspends violating accounts.
No. Anyone can explore issues, search by state or ward, read community guidelines, view photo evidence, and read comments without logging in.
However, creating a free account is required to report an issue, vote "Affects Me Too", support issues, post comments, or propose resolutions.
However, creating a free account is required to report an issue, vote "Affects Me Too", support issues, post comments, or propose resolutions.
Never. We respect your privacy and safety. Your email address, phone number, and account credentials are fully protected and never visible to the public. Only your chosen username and avatar appear publicly on issues and comments.
You can edit the title, description, and hashtags of your own reports directly. To ensure data integrity and prevent manipulation of issues that neighbors have already endorsed, changes to major location data (State, LGA, Ward) are handled through the "Suggest a Correction" review process.
If you need a report removed, you can reach out to our moderation team.
If you need a report removed, you can reach out to our moderation team.
Email verification ensures that every account belongs to a real person, preventing spam bots, automated fake reports, and coordinated smear campaigns.
Once you register, simply click the verification link sent to your inbox to activate full account capabilities.
Once you register, simply click the verification link sent to your inbox to activate full account capabilities.
TrackrNG organizes issues by State, LGA, and Ward, creating clear data dashboards that duty-bearers can monitor. We regularly produce civic summaries shared with relevant ministries, state agencies (like FERMA, DisCos, and Waste Management boards), and local government secretariats.
Citizens also amplify issues by sharing direct links on Twitter (X) and WhatsApp groups while tagging relevant public officials.
Citizens also amplify issues by sharing direct links on Twitter (X) and WhatsApp groups while tagging relevant public officials.
Yes! TrackrNG is committed to transparency and open civic data. Journalists, researchers, NGOs, and community advocates are welcome to reference verified TrackrNG reports for investigative stories, policy briefs, and budget advocacy. Every report features a permanent link, timestamp, and location breakdown.
TrackrNG is not an emergency first-responder service. For immediate emergencies, such as an active fire, armed robbery, severe building collapse with trapped individuals, or gas explosion, please call the national emergency toll-free numbers (112 or 767 in Lagos) or contact local emergency and police services immediately.
Once everyone is safe, you can document the structural or environmental failure on TrackrNG for long-term resolution.
Once everyone is safe, you can document the structural or environmental failure on TrackrNG for long-term resolution.
Still have questions?
Read our complete Community Guidelines to learn how reports are verified, or reach out to our moderation team.